Cancellation & Refund Policy

At ORAELLA Jewellery, customer satisfaction is our priority. We ensure every order is handled with care, but we understand that situations may arise where cancellation or refund is required.

📌 Order Cancellation

• Orders can be cancelled within 24 hours of purchase by contacting our customer support team.

• Once the order is processed or shipped, cancellation requests cannot be accepted.

• Customized or personalized jewellery orders (such as engraved or made-to-order items) cannot be cancelled once confirmed.

📌 Refund Policy

• Eligibility: Refunds are applicable only for products returned within the return policy period (7 days of delivery) and in original condition with invoice and certificate of authenticity.

• Non-Refundable: Customized jewellery, engraved items, gift cards, and special discounted purchases are non-refundable.

• Defective or Wrong Item: If you receive a damaged, defective, or incorrect product, we will arrange a replacement or full refund at no extra cost.

• Refund Timeline: Refunds will be processed within 7–10 business days after quality inspection of the returned product.

• Mode of Refund: Refunds will be credited to the original payment method used during purchase.

📌 Exchange Option

Instead of a refund, customers may also choose to exchange their product for another item of equal or higher value by paying the price difference.